customer service

We ship your order depending on the size and weight of the goods. Parcel goods are shipped via GLS, while pallet goods are delivered by a freight forwarder. The shipping costs are added to the invoice amount. We will confirm the expected delivery date in a separate order confirmation. In the case of pallet goods, the shipping company will contact you in advance to arrange a suitable delivery date.

Our B2B shop is aimed exclusively at corporate customers. Payment is conveniently made by invoice, which is sent together with the goods that are sent to you by email. Please note that the prices shown are net and the statutory value added tax is charged additionally for B2B customers.

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To register for our B2B online shop, you will receive an invitation link from us via email. Click on this link to sign in with your company address, email address, and phone number. If you have not received an invitation link, please contact us by email at vertrieb@askias.de. Our customer service team will get back to you as soon as possible to enable your registration.

If you want to change or cancel your order later on, please contact us by email with your order number at. In most cases, a change or cancellation is possible and we'll find a solution together.

Regular maintenance of your laser welding system is crucial for a long service life and consistently high welding quality. We recommend that you have the system serviced at least once a year. Depending on the intensity of use and the specific operating conditions, it may be useful to carry out maintenance more frequently. We would be happy to provide you with individual advice to determine the optimal maintenance interval for your system. Our maintenance service includes the replacement of consumables, the implementation of minor repairs and a comprehensive inspection of all system components.

To register for our B2B online shop, you will receive an invitation link from us via email. Click on this link to sign in with your company address, email address, and phone number. If you have not received an invitation link, please contact us by email at vertrieb@askias.de. Our customer service team will get back to you as soon as possible to enable your registration.